Return & Refund

All sales are final. We do not accept returns for refund or exchange, at the exception of items damaged in transit.

Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at support@hairfeel.com with pictures of the damaged items, then return the damaged item to us. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages

HairSurf™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, HairSurf™ will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.